NJ TRANSIT's ADA paratransit program known as Access Link was established to provide public transportation to people with disabilities who are unable to use the local bus service according to the American with Disabilities Act (ADA). You may ride with Access Link or any other NJ TRANSIT mode for some or all of your transportation needs.

Hours
Access Link service is comparable to the bus in that it is available during the same days and hours as the regularly scheduled local fixed route bus service, including weekends and holidays. If there is bus service available, Access Link service will be available. If there is no bus service, Access Link will not be available.

Shared Ride
By comparable to the local fixed route bus system we mean that Access Link service is a "shared-ride" system. Similar to the bus, other customers may be picked up and dropped off while transporting you to your final destination. This helps Access Link maximize the use of the vehicle fleet and provide as many rides as possible to as many customers as possible.

Origin to Destination
Access Link provides origin-to-destination service. In other words, Access Link will pick you up from your origin location and transport you to your destination as long as both locations are in the service area. Access Link is comparable to the bus in that it is a curb-to-curb service. All customers are required to meet the vehicle within 5 minutes of the vehicle's arrival. Access Link operators are able to provide you with assistance (i.e. boarding and exiting the vehicle and assisting with your securements). Operators are not permitted to assist customers with handling carry-on items.

If you require additional assistance, accommodation or reasonable modification of Access Link services, please contact us.

Where Does Access Link Go? (Access Link's Service Area)

• Your ride qualifies for Access Link service if your pick-up and drop-off points are within a 3/4 mile radius of an eligible bus route or light rail station. This is known as the Access Link service area. Access Link shadows local fixed-route buses and light rail stations. The bus routes defined as commuter routes are not included in the Access Link service area.
• If your ride begins within the service area but ends outside of the service area, we cannot take you to your final destination.
• When you provide the Reservationist with your pick-up and drop-off address details, we can assist you regarding the service area and finding a safe, convenient alternate pick-up point.
• Access Link does not provide service to areas outside the state of New Jersey unless NJ TRANSIT provides local bus service to those locations.
• NJ TRANSIT reserves the right to change the bus routes and schedules as the fixed route schedules change.

As a result, some pick-up and/or drop-off points may no longer be within the 3/4 mile Access Link service area. Changes in the local bus service may affect some ride requests, which had previously qualified for Access Link paratransit service. We will give you advanced notice of any service area changes. NOTE: Please call if you have any questions about the bus routes shadowed by Access Link.

Ride Purpose
Access Link is comparable to NJ TRANSIT's Local Fixed Route bus system and you can use it to travel to any destination, for any reason as long as the origin and destination are within the Access Link service area. NJ TRANSIT cannot ask you the purpose of your ride or prioritize ride requests.

Fare 

• You will be charged a comparable fare based on the local fixed-route bus fare and the number of zones you will be traveling through and any applicable transfers you make.
• EZ-Wallet, electronic fare is available. You are encouraged to set up a payment profile and use EZ-Wallet instead of handling cash.
• If you decide to pay for your rides with cash, it has to be the exact fare. Access Link Drivers cannot make change.
• Access Link is not a free transportation service. You should not expect to ride if you cannot or have not paid the fare.
• Reduced fare is not available on Access Link. If you have been approved for a reduced fare, you can use this on the Local Fixed-Route Bus, Light Rail and the Train.
• If you have been approved to travel on Access Link with a Personal Care Attendant (PCA) this person travels for free.
• Children under the age of five, ride for free when accompanied by an Access Link-eligible customer.

Age Groups	Children Adolescents Adults Seniors
Community Services	Basic Needs / Assistance Transportation
Health Services	Medical Physical Disability
Payment Options	State-Public Contracted Service
Areas Served	State-Wide

Last Updated: 04/11/24